Eddie Flores

Master of Business Administration (MBA) Concentration in Management Information Systems. Coursework in project management, finance & accounting, marketing, leadership, operations management, and e-commerce.

B.A.S. Information Technology — Information Security Focused on project management, systems networking and architecture, and infrastructure planning; with web programming in HTML5, PHP, SQL, CSS, and Python.

Coursework — Computer Information Systems Networking and systems configuration for infrastructure systems, plus Java, C++, data structures, assembly language, and database applications; with emphasis on software engineering and operating-systems management.

Coursework — Computer Engineering (Hardware Emphasis) General requirements and introductory programming in Java and C++.

IT Manager — Full-Time

Achievements

• Built and lead the IT function for a clinical-stage biotech, owning infrastructure, security, and vendor strategy end-to-end.
• Directed an external penetration-testing program and presented findings to executive leadership, validating a LOW overall risk posture.
• Implemented single sign-on with Microsoft Entra ID (SAML) across core business platforms, including NetSuite, using a staged rollout to ensure zero lockouts.
• Developed an IT operations dashboard integrating the NinjaOne API for real-time ticketing metrics and technician workload visibility.
• Advised leadership on enterprise AI adoption, evaluating vendor terms across data-training policies, IP ownership, and indemnification.
• Championing a Zero Trust roadmap: organization-wide MFA and micro-segmentation validated by third-party assessment.

Duties

• Provide day-to-day support to business entities and end-users.
• Manage vendor contracts, licensing, and the departmental budget.
• Author and maintain IT documentation for governance and compliance.

Tools

• Microsoft 365, Microsoft Entra ID, Azure, NetSuite, NinjaOne, Defendify, Windows Server, Windows 11, Python.

IT Infrastructure Manager — Full-Time

Responsibilities

• Supervised the Systems, Helpdesk, Network, Telecom, and DevOps teams.
• Managed projects and tasks for each team while improving efficiency and infrastructure stability.
• Served as the escalation authority for tasks, tickets, and projects.
• Oversaw hybrid infrastructure (on-premises virtual environment to cloud in Azure).
• Helped lead a multi-departmental project to move datacenter operations between two locations.
• Established vendor-management contracts and relationships to source materials, supplies, and software.
• Tested and trialed software and hardware for future implementations.
• Helped design and implement a hardware asset-management system.
• Consolidated department financials and credit-card operations, working with accounting on the annual budget.
• Revamped IT documentation for governance and compliance.

Tools

• Microsoft 365 & Exchange Online, Azure, VMware, NetSuite, AnyDesk, Windows Server 2019/2022, Windows 10/11, JIRA, CrowdStrike, Cisco, Ubiquiti, Meraki, Palo Alto, Arctic Wolf, Kaseya.

IT Operations Manager — Full-Time

Achievements

• Modernized antiquated systems, improving efficiency and productivity across the organization by over 25%.
• Advised senior management on technical direction and long-term restructuring and facility-expansion plans.
• Instituted a badge-access security infrastructure, converting the site to a keyless, compliant facility.
• Mentored an entry-level developer and supervised contractors through business and technology projects.
• Created a departmental CAPEX/OPEX budget where none existed, covering short- and long-term objectives.
• Authored technical documentation compliant with FDA 21 CFR Part 11 and ITIL v3 standards.

Duties

• Provided day-to-day support to business entities and end-users.
• Maintained inventory for all hardware and software assets.
• Delivered multi-tier support for software, hardware, networking, and server infrastructure.
• Managed and maintained the backup system (restores, off-site storage, rotation).
• Supported an all-Apple Mac environment on the business side.

Tools

• Microsoft Exchange, Hyper-V, NetSuite, MasterControl, AnyDesk, Windows Server, Windows 10, Office 365, Spiceworks, Sophos, Adobe, Ubiquiti.

IT Manager — Full-Time

Achievements

• Modernized antiquated systems, improving efficiency and productivity across the organization by over 25%.
• Advised senior management on technical direction and long-term restructuring and facility-expansion plans.
• Instituted a badge-access security infrastructure, converting the site to a keyless, compliant facility.
• Mentored an entry-level developer and supervised contractors through business and technology projects.
• Created a departmental CAPEX/OPEX budget where none existed, covering short- and long-term objectives.
• Authored technical documentation compliant with FDA 21 CFR Part 11 and ITIL v3 standards.

Duties

• Provided day-to-day support to business entities and end-users.
• Maintained inventory for all hardware and software assets.
• Delivered multi-tier support for software, hardware, networking, and server infrastructure.
• Managed and maintained the backup system (restores, off-site storage, rotation).
• Supported an all-Apple Mac environment on the business side.

Tools

• Microsoft Exchange, Hyper-V, NetSuite, MasterControl, AnyDesk, Windows Server, Windows 10, Office 365, Spiceworks, Sophos, Adobe, Ubiquiti.

Sr. Systems Administrator — Full-Time

Achievements

• Instituted an asset-inventory system and maintained it daily.
• Trained and oversaw an entry-level Computer Support Specialist.
• Led internal projects: printer roll-out, digital signage, and a Synology transition.
• Became proficient with mobile/handheld warehouse technologies (Honeywell Tecton & Thor).
• Vetted and introduced new technologies to increase efficiency and ease of use.

Duties

• Provided day-to-day support to business and warehouse end-users.
• Documented outdated and new procedures.
• Delivered multi-tier support for software, hardware, networking, and server infrastructure.
• Managed and maintained the backup system.
• Supported an all-Apple Mac environment on the business side.

Tools

• Apple Remote Desktop, Slack, 4D Office Pro, macOS, Hyper-V, PBX, Google Apps, Microsoft 365, Asset Panda, PresSTORE Backup, Cisco Meraki, Honeywell.

Systems Engineer — Full-Time

Achievements

• Performed Wi-Fi site surveys.
• Built and rebuilt ESXi virtual environments and deployed them in corporate settings.
• Rebuilt Windows Server environments from scratch on multiple occasions.
• Participated in a full corporate-infrastructure revamp and became point of contact for several clients.

Duties

• Supported 50+ business clients totaling 500+ end-user stations.
• Coordinated technology strategies for clients needing new solutions.
• Provided level I–III support; configured servers, virtual environments, and mobile devices.
• Documented all work and created guides and tutorials for end-users.
• Managed Windows Server roles: user accounts, group policies, and user administration.

Tools

• LabTech, ConnectWise, IT Glue, Windows Server 2012 R2/2008/2003, ScreenConnect, VMware vSphere/vCenter/ESXi, Hyper-V, PBX, macOS, Everest ERP, Google Apps, Microsoft 365.

Systems Administrator — Full-Time

Achievements

• Developed a disaster-recovery system using Backup Exec 2012 with tape libraries for off-site storage.
• Instituted a Mac & PC imaging process for faster deployment turnaround.
• Deployed a cloud asset-tracking solution (Barcloud) for auditing physical inventory and resources.
• Project-managed and deployed a Nuance Equitrac print-management rollout.
• Established iOS and Android device protocols for stronger network security.

Duties

• Supported a macOS and Windows 7 environment for nearly 300 end-users.
• Troubleshot multi-level hardware and software problems.
• Managed servers across physical, cloud, and virtual environments.
• Administered users via Active Directory, Kaseya, and Remote Desktop.
• Processed issues in JIRA (24×7 on-call) and built partner relationships.

Tools

• Cisco Meraki, DNS, DHCP, TCP/IP, Equitrac, VMware vSphere, Windows Server 2008/2012, macOS Server, SAN, Active Directory, Kaseya, NetSuite, eVault, Google Apps Admin, Zetta, ASAP Barcloud.

Computer Support Specialist — Full-Time

Achievements

• Instituted and managed an Altiris server for end-user deployment.
• Maintained servers across virtual and physical environments with routine maintenance.
• Provided support and data-recovery solutions with Backup Exec 2010.
• Built one-on-one relationships with end-users for the best possible support experience.

Duties

• Provided reliable level I/II day-to-day support to 300+ end-users.
• Worked independently and self-reliantly with minimal supervision.
• Managed Windows Server roles: accounts, group policies, and user administration.

Tools

• Altiris, Exchange 2010, Active Directory, DNS, DHCP, Symantec Ghost, Remote Desktop.

Senior Consultant — Part-Time

Achievements

• Built and runs a successful self-owned business.
• Worked on challenging, logic-intensive projects.
• Developed strong client and vendor relationships.
• Created a business plan for small-business growth.

Duties

• Connect with local business and residential clients to build work and referrals.
• Run day-to-day operations: bookkeeping, appointments, and marketing.
• Continuously develop new technical skills and knowledge.
• Provide top-flight customer service to ongoing clients.
• Create proposals and evaluate clients' technical infrastructure.

Database Administrator — Full-Time

Achievements

• Established a more efficient way to query and extract records from files.
• Wrote basic scripts to automate routine processes.
• Analyzed processes to create a more efficient work environment.

Duties

• Managed case files and ran count requests using FoxPro tools.
• Handled email, FTP transfers, mail documentation, and output media for internal and external clients.
• Adapted quickly to new programs such as SQL and FoxPro.

Tools

• MySQL, FoxPro, FileZilla, Windows XP, Windows 7.

Sales Associate — Full-Time

Achievements

• Top Salesman of the Month (×2).
• Built a professional sales skill set.
• Completed professional sales training in methods and tactics.
• Earned Hyundai and Ford Master Certification for vehicles on the lot.

Sales Associate — Full-Time

Achievements

• Sold 10+ vehicles in a given month.
• Completed professional sales training in methods and tactics.
• Earned Ford Master Certification and Mitsubishi top-level certification.