Eddie Flores

Florida Atlantic University

Aug 2017 - Dec 2019

Masters - Business Administration Major: Business Administration with a concentration in Management Information Systems. Skills Learned: Project Management, Finance & Accounting, Marketing, Leadership, Operations Management, and E-Commerce.
Fort Lauderdale, FL

Broward College

Jun 2015 - Jun 2017

Bachelors - Information Technology (Specialization: Information Security) Classes focused on project management, systems networking and architecture, and infrastructure planning. Also overviewed classes on web programming in HTML5, PHP, SQL, CSS and Python. Fort Lauderdale, FL

Nova Southeastern Univeristy

Jan 2008 - May 2013

Coursework Completed - Computer Information Systems Completed coursework in CIS focusing on networking and systems configuraiton for instrastructure systems. Classes also taken and focused on in Java, C++, Data Structures, Assembly Language, and Database Applications. Emphasised also in Software Engineering, and Operating Systems management. Davie, FL

University of Florida

Aug 2004 - Jun 2006

Coursework Completed - Computer Engineering (Hardware Emphasis) Took general requirement courses and introductory programming language classes in Java and C++. Gainesville, FL

Nation Safe Drivers

Automotive - Insurance

Aug 2022 - June 2023

Full-Time - IT Infrastructure Manager Responsibilities:

• Supervisor of the Systems, Helpdesk, Network, Telecom, and DevOps Teams.
• Manage projects and tasks for each time, while increasing efficiency and infrastructure stability.
• Being the escalation authority for tasks, tickets, and projects.
• Oversaw hybrid infrastructure (on-premises virtual environment to cloud in Azure).
• Facilitated with a multi-departmental project to move datacenter operations between two locations.
• Established vendor management contracts and relationships to turn around materials, supplies, & software.
• Testing and trialing software and hardware for future implementations.
• Helping create and implement a hardware asset management system.
• Consolidation of department financials and credit card operations and working with accounting for department budgets for the year.
• Taking on special projects as needed by the company and business requirements.
• Assisted in creating and revamping business documents for the IT Department as needed for governance and compliance.

• Microsoft Exchange 365, Azure, VMWare, Netsuite, Anydesk, Microsoft Server 2019/2022, Windows 10/11, Office 365, JIRA, Crowdstrike, Cisco, Ubiquiti,
  Meraki, Palo Alto, Arctic Wolf, Kaseya,

Medegy Health Systems

Healthcare - Vision

July 2021 - Aug 2022

Full-Time - IT Operations Manager Achievements:

• Developing new technical infrastructure from antiquated systems by improving efficiency and productivity throughout the organization by over 25%.
• Transformed department into a functional and vital business unit by advising senior management on technical direction and goals for technology within the organization with long-term plans for restructuring and future building expansion planning.
• Instituted a badge access security infrastructure, renovating it into a keyless access facility. Creating a compliant and a structured environment.
• Oversee, mentor, and guide an entry-level developer through corporate technology and business-oriented projects. Supervise contractor through projects and daily tasks.
• Created a departmental budget, where one did not exist previously. Addressing needs for short-term and long-term projects and objectives. CAPEX/ OPEX.
• Creating and delivering substantial technical documentation within the regulation and compliance of the FDA 21 CFR Part 11 and ITILv3 standards.

• Providing day-to-day support to business entities and end-users.
• Maintaining inventory for .
• Offer multi-tier support for software and hardware devices. Networking and server infrastructure.
• Manage and maintain the backup system; replace tapes, restore files, off-site storage, etc.
• Proficiency in an all Apple Mac environment and its role in the business side.

• Microsoft Exchange, Hyper-V, Netsuite, MasterControl, Anydesk, Microsoft Server, Windows 10, Office 365, Spiceworks, Sophos, Adobe, Ubiquiti

Goodwin Biotechnology Inc.

Biotech CMO

Aug 2020 - July 2021

Full-Time - IT Manager Achievements:

• Developing new technical infrastructure from antiquated systems by improving efficiency and productivity throughout the organization by over 25%.
• Transformed department into a functional and vital business unit by advising senior management on technical direction and goals for technology within the organization with long-term plans for restructuring and future building expansion planning.
• Instituted a badge access security infrastructure, renovating it into a keyless access facility. Creating a compliant and a structured environment.
• Oversee, mentor, and guide an entry-level developer through corporate technology and business-oriented projects. Supervise contractor through projects and daily tasks.
• Created a departmental budget, where one did not exist previously. Addressing needs for short-term and long-term projects and objectives. CAPEX/ OPEX.
• Creating and delivering substantial technical documentation within the regulation and compliance of the FDA 21 CFR Part 11 and ITILv3 standards.

• Providing day-to-day support to business entities and end-users.
• Maintaining inventory for .
• Offer multi-tier support for software and hardware devices. Networking and server infrastructure.
• Manage and maintain the backup system; replace tapes, restore files, off-site storage, etc.
• Proficiency in an all Apple Mac environment and its role in the business side.

• Microsoft Exchange, Hyper-V, Netsuite, MasterControl, Anydesk, Microsoft Server, Windows 10, Office 365, Spiceworks, Sophos, Adobe, Ubiquiti

QMED Corporation

Medical Supply Distribution

Jul 2016 - Present

Full-Time - Sr. Systems Administrator Achievements:

• Institute an asset inventory system; manage, maintain and update daily.
• Train and oversee an entry level Computer Support Specialist.
• Take lead on several internal projects; printer roll-out, digital signage, Synology transition.
• Became proficient in mobile and handheld warehouse technologies (Tecton & Thor from Honeywell).
• Bringing insights and vetting new technologies to increase efficiency and ease of use.

• Providing day-to-day support to business and warehouse end-users.
• Documenting old and new processes for procedures that were outdated or non-existent.
• Offer multi-tier support for software and hardware devices. Networking and server infrastructure.
• Manage and maintain the backup system; replace tapes, restore files, off-site storage, etc.
• Proficiency in an all Apple Mac environment and its role in the business side.

• Apple Remote Desktop, Slack, 4D Office Pro, Apple OS X, Hyper-V, PBX, Max OSX, Google Apps, Microsoft 365, Asset Panda, PresStore Backup, Meraki Cisco, Honeywell

Bonded Networks

Managed Service Provider

Feb 2016 - Jul 2016

Full-Time - Systems Engineer Achievements:

• Was able to perform WIFI site survey.
• Able to create and re-create virtual environments ESXI and deploy in corporate environment.
• Rebuilt Windows Server environment from scratch on multiple occasions.
• Participated in a revamp of an entire corporate infrastructure.
Became point of contact for several clients of different sizes.

• Providing support for over 50 different business clients totaling over 500 end user stations.
• Coordinated business strategies for clients that needed new technology solutions
• Provided level I-III support as needed. Configured servers, virtual environments, and mobile devices
• Document and process all work for future needs. Create guides or tutorials for end-users to follow.
• Proficiency in Windows Servers and its roles; creating user accounts, group policies, and managing users.

• LabTech, ConnectWise, ITGlue, Windows Sever 2012 R2/2008/2003, ScreenConnect, VMware vSphere/vCenter/ESXI, Hyper-V, PBX, Max OSX, Everest ERP, Google Apps, Microsoft 365.

Zumba Fitness

Fitness Education

Feb 2013 - Jun 2015

Full-Time - Systems Administrator Achievements:

• Developed a disaster recovery system using Backup Exec 2012 using tape libraries for off-site storage.
• Instituted a process to build images for future deployments in Mac & PC for faster turnaround.
• Coordinated and cultivated a business relationship to deploy an asset tracking cloud solution for auditing physical inventory and resources. Barcloud Asset Tracking System
• Project manager and deployment specialist for to Nuance Equitrac printer management solution rollout.
• Establishing protocols for iOS and Android devices for increased security throughout the network.

• Supporting and managing a Mac OS X and Windows OS (7) environment for almost 300 end-users.
• Troubleshooting multi-level issues for hardware and software problems.
• Managing server systems in a hybrid environment of physical, cloud, and virtual environments.
• Manage users through Active Directory, Kaseya, & Remote Desktop.
• Using JIRA ticketing system to process issues. (24x7 On-Call)
• Building and evolving working relationships with company partners.

• Meraki, DNS, DHCP, TCP/IP, Equitrac, VMware VSphere Windows Server 2008/2012, Mac OSX Server, SAN, Active Directory, Kaseya, NetSuite, eVault, Google Apps Admin, Zetta, ASAP Barcloud.

Nova Southeastern University

Higher Education

May 2008 - Jun 2015

Full-Time - Computer Support Specialist Achievements:

• Instituted and managed an Altiris server for end-user deployment.
• Maintained servers on a virtual & physical environment, while providing routine maintenance.
• Provided support and data recovery solutions for Backup Exec 2010.
• Established one-on-one relationships with end-users to provide the best experience possible within IT dept.

• Providing quick and trustworthy level I/II day-to-day customer support to over 300 end users.
• Quick thinking and self-reliability when working independently in an environment with little supervision.
• Proficiency in Windows Servers and its roles; creating user accounts, group policies, and managing users.

• Altiris, Windows Exchange 2010, Active Directory, DNS, DHCP, Symantec Ghost, Remote Desktop

Lighthouse List Company

Advertising Sales

Oct 2007 - May 2008

Full-Time - Database Administrator Achievements:

• Established a more efficient manner of querying records from files and extracting them.
• Creating basic scripts to help automate routine processes.
• Analyzing processes to create a more efficient work environment.

• Managing case files and running count requests using FoxPro database tools.
• Job includes emailing, FTP file transferring, creating mail documentation and preparing output media for internal and external use for clients.
Being a team player, quick learner, and to grasp new programs like SQL or FoxPro with ease was essential.

• mySQL, FoxPro, Filezilla, Windows XP, Windows 7

Edge Development Technologies Inc.

Technology Consulting

May 2006 - Present

Part-Time - Senior Consultant Achievements:

• Creating a successful self-owned business.
• Worked on projects that were challenging and logic-intensive.
• Developed a skillset of establishing relationships with clients and vendors.
• Creating a business plan and possible growth of a small business.

• Connect with local businesses and residential clients to establish work and referral business.
• Manage and run day-to-day business operations such as bookkeeping, appointments, and marketing.
• Continuously learn and develop new skills and technical knowledge.
• Provide top-flight customer service and support to on-going clients.
• Create proposals for prospective clients on possible technical business solutions
• Evaluate and analyze the technological infrastructure of the prospective businesses.

Hynundai Linclon-Mercury of Gainesville

Car Dealership

May 2007 - Aug 2007

Full-Time - Sales Associate Achievements:

• Top Salesman of the month. x2
• Established a salesman skillset.
• Attended professional sales training to understand the sales methods and tactics.
• Becoming Hyundai and Ford Master Certified for the vehicles sold on the lot.

• Sell new and used automobiles.
• Learn about the features of the vehicles for greater understanding when selling.
• Shadow managers and senior salesmen to learn trade.
• Provide great customer service to anyone customer on-premise.

Gainesville Ford

Car Dealership

Jan 2007 - May 2007

Full-Time - Sales Associate Achievements:

• Learned to sell cars.
• Selling over 10 vehicles in a given month.
• Attended professional sales training to understand the sales methods and tactics.
• Gain Ford Master Certification for Ford models and Mitsubishi Top-Level certification for all models.

• Sell new and used automobiles.
• Learn about the features of the vehicles for greater understanding when selling.
• Shadow managers and senior salesmen to learn trade.
• Provide great customer service to anyone customer on-premise.